Data Security

Our Commitment to Security

At Net Bangla Limited, we understand that data is your most valuable asset. As a provider of BPO, Financial, and IT services, protecting your sensitive information is not just a priority—it is part of our DNA. We adhere to stringent international security standards to ensure confidentiality, integrity, and availability of all data entrusted to us.

 

1. Information Security Framework

Our security framework is designed to protect client data across all levels of our operation, from physical infrastructure to digital cloud environments. We follow a defense-in-depth approach, ensuring multiple layers of protection.

  • Confidentiality: Ensuring data is accessible only to authorized personnel.

  • Integrity: Preventing unauthorized modification of data.

  • Availability: Ensuring systems and data are available when needed.

 

2. Technical Security Measures (Cybersecurity)

We employ enterprise-grade technologies to safeguard your digital footprint.

  • Data Encryption: All data in transit is encrypted using SSL/TLS protocols, and data at rest is protected via AES-256 bit encryption.

  • Network Security: Our internal networks are protected by advanced firewalls, intrusion detection systems (IDS), and continuous network monitoring to block malicious traffic.

  • Endpoint Protection: Every workstation and server is equipped with real-time antivirus and anti-malware solutions with centralized management.

  • Secure Cloud Infrastructure: We leverage industry-leading cloud platforms (AWS and Microsoft Azure) to host our applications, ensuring top-tier physical and digital security.

 

3. Physical & Operational Security

Our delivery centers in Bangladesh are fortified to prevent physical data breaches.

  • Biometric Access Control: Entry to our production floors and server rooms is restricted via biometric fingerprint scanners and keycards.

  • 24/7 Surveillance: Our facilities are monitored round-the-clock by CCTV cameras with archival footage retention.

  • Clean Desk Policy: We enforce a strict “Clean Desk Policy” for our BPO and F&A teams. No mobile phones, pen drives, or writing materials are allowed on the production floor to prevent data leakage.

  • Paperless Environment: To minimize risk, we operate in a near-100% paperless environment for sensitive projects.

 

4. Personnel & Human Resources Security

Technology is only as strong as the people managing it. We take human security seriously.

  • Background Checks: All employees undergo rigorous background verification and police clearance before hiring.

  • Non-Disclosure Agreements (NDAs): Every employee is required to sign a strict NDA and Confidentiality Agreement binding them to protect client information.

  • Regular Training: We conduct mandatory data privacy and security awareness training sessions for all staff members quarterly.

 

5. Data Privacy & Compliance

We align our operations with global data protection regulations to support our international clientele.

  • GDPR Alignment: For our European clients, we ensure our data processing practices align with General Data Protection Regulation (GDPR) standards.

  • HIPAA Compliance: For our Healthcare BPO services, we adhere to HIPAA guidelines to protect Protected Health Information (PHI).

  • Client-Specific Protocols: We are flexible and capable of adopting client-specific VPNs, remote desktop environments (RDP/VDI), and security protocols to ensure data never leaves your secure environment.

 

6. Disaster Recovery & Business Continuity

We ensure your business runs without interruption, even in unforeseen circumstances.

  • Redundant Internet Connectivity: We utilize multiple ISPs with auto-failover to ensure 99.9% uptime.

  • Power Backup: Our office is equipped with heavy-duty Online UPS and Diesel Generators to handle power outages seamlessly.

  • Data Backups: We perform automated daily backups of critical data to secure, off-site cloud storage locations.

 

Report a Security Concern

If you have any questions about our security practices or wish to report a potential vulnerability, please contact our Security Team immediately.

  • Email: info@netbanglaltd.com

  • Hotline: +88 01730711632